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Privacy Policy

Last updated: February 25, 2026

Artrovo Gundam, a division of Iron Valley Logistics LLC ("we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website at artrovogundam.com and use our services, including our online hobby shop and custom 3D printing services.

We may revise this Privacy Policy periodically. Updates will be posted on this page with an updated date. We encourage you to review this page from time to time.

1. Information We Collect

Information You Provide

  • Account information: Name, email address, and password when you create an account
  • Contact information: Phone number and email address for order-related communication
  • Shipping & billing information: Delivery address, billing address, and payment data for order fulfillment
  • Payment information: Processed securely by Stripe — we never store your full card details
  • 3D model files: Files you upload for printing (encrypted at rest with AES-256-GCM)
  • Shopping history: Order history, browsing preferences, and wishlist items
  • Communications: Messages sent through our contact form or customer support channels
  • Marketplace information: If you use our Bounty Board, we collect seller profile details (display name, bio, photos), bounty listings and descriptions, messages exchanged between buyers and sellers, dispute communications, and payout history. Stripe Connect identity verification data is processed directly by Stripe.

Information Collected Automatically

  • Usage data: Pages visited, features used, interactions with our site, and shopping behavior
  • Device information: Browser type, operating system, screen resolution, and IP address
  • Cookies: Authentication tokens (httpOnly, secure) and cart preferences (localStorage)

Information from Third Parties

We may receive information from third-party services that help us operate, including payment processors (Stripe), shipping providers (EasyPost, USPS, UPS), and analytics services.

2. How We Use Your Information

  • Process and fulfill your orders — both product purchases and custom 3D printing
  • Send order confirmations, status updates, and shipping notifications
  • Provide customer support and respond to inquiries
  • Send promotional communications and marketing emails (with your consent)
  • Improve our services, website experience, and product offerings
  • Detect and prevent fraudulent or illegal activity
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share data only with:

  • Stripe: For secure payment processing
  • EasyPost / shipping carriers: For shipping label creation and package tracking
  • Email service: For transactional and marketing emails
  • Analytics providers: For anonymous usage analytics to improve our services
  • Marketplace participants: On the Bounty Board, seller display names, ratings, and limited profile information are visible to buyers (and vice versa) on active bounties. Full shipping addresses are shared only when a transaction requires shipping.
  • Law enforcement: When required by law or to protect our rights

4. Data Security

  • All uploaded files are encrypted at rest using AES-256-GCM
  • Passwords are hashed with bcrypt (12 salt rounds)
  • Authentication uses JWT tokens with 1-hour expiry
  • All data transmitted over HTTPS/TLS
  • Payment data is handled by PCI-compliant Stripe infrastructure

5. Data Retention

  • Account data: Retained while your account is active
  • Order history: Retained for accounting and legal compliance
  • 3D model files: Retained for 90 days after order delivery, then deleted
  • Contact form messages: Retained for 1 year

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your account and personal data
  • Portability: Request your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing emails at any time

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

8. Cookies

We use the following cookies and storage mechanisms:

  • Authentication: httpOnly cookies for secure session management (essential)
  • Cart: localStorage to persist your shopping cart between visits (functional)
  • Analytics: Anonymous usage analytics to improve our service (optional)

Most browsers accept cookies by default. You may modify your browser settings to block cookies, though this may limit functionality. We recognize Global Privacy Control (GPC) signals.

9. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. The "Last updated" date reflects the most recent revision.

11. Contact Us

For privacy-related inquiries, contact us at support@artrovogundam.com or visit our contact page.