Question 1

What types of model kits do you carry?

Accepted Answer

Over 4,000 kits across the whole hobby — Gunpla and mecha from Bandai and Kotobukiya, aircraft and armor from Tamiya, Hasegawa and Italeri, classic cars from AMT, 1/700 Waterline ships, and sci-fi kits from Star Wars to Star Trek. Our selection ranges from beginner-friendly builds to expert-level kits, plus tools, paints, and accessories.

Question 2

What do the grades (HG, RG, MG, PG, EG) mean?

Accepted Answer

Entry Grade (EG): simple snap-fit, perfect for beginners. High Grade (HG): 1/144 scale, great detail for the price. Real Grade (RG): 1/144 with an inner frame, more advanced. Master Grade (MG): 1/100 scale with detailed inner frame engineering. Perfect Grade (PG): 1/60 scale, the premium flagship tier.

Question 3

Do I need tools to build a model kit?

Accepted Answer

Basic kits only need side cutters (nippers) to remove parts from the runner. For cleaner results, a hobby knife and sanding sticks help. No glue or paint is required for snap-fit kits — they come molded in color.

Question 4

Are model kits pre-painted?

Accepted Answer

Most kits come molded in color and look great straight out of the box. Stickers or waterslide decals are included for markings and details. Painting is completely optional for those who want custom finishes.

Question 5

What's a good first kit for beginners?

Accepted Answer

Entry Grade or High Grade kits are perfect for beginners. They're affordable, snap together without glue, and produce impressive results. We recommend the EG RX-78-2 or any HG from the Witch from Mercury line.

Question 6

How do I place an order?

Accepted Answer

Upload your .STL or .3MF file on our Quote page. Select your material, quality tier, and quantity to get an instant price. Add it to your cart and proceed to checkout.

Question 7

Can I order multiple parts at once?

Accepted Answer

Yes! Add as many quoted items to your cart as you need. Each part can have different materials and settings.

Question 8

How do I track my order?

Accepted Answer

After placing an order, visit the Orders page from the navigation menu. You'll see real-time status updates as your order moves through printing, QC, and shipping.

Question 9

Can I cancel or modify my order?

Accepted Answer

Orders can be cancelled before printing has started. Once printing begins, modifications are not possible. Contact us as soon as possible if you need changes.

Question 10

What if my print quality isn't right?

Accepted Answer

Go to your order detail page and click "Report an Issue." Select the reason, describe the problem, and attach photos. Our team reviews every report and will arrange a reprint or refund if the quality doesn't meet our standards.

Question 11

What materials do you offer?

Accepted Answer

We currently offer FDM filaments: PLA, PETG, ASA, and TPU. Each material comes in multiple colors. SLA resin printing (standard, tough, flexible, castable) is coming soon.

Question 12

Which material should I choose?

Accepted Answer

PLA is great for visual models and prototypes. PETG for parts needing heat or chemical resistance. ASA for outdoor use. TPU for flexible parts.

Question 13

Can I print in multiple colors?

Accepted Answer

Yes! Our Bambu Lab printers support up to 4 colors per print via the AMS system. Note that multi-color prints include a 15-40% material overhead for purge waste.

Question 14

What are the shipping options?

Accepted Answer

For 3D prints, production (printing, inspection, and packing) typically takes 3–5 business days before your order ships. In-stock shop items leave our store within 1–2 business days. Once your order ships, transit depends on your chosen method: Standard (5–7 business days), Priority (3–5 days), or Express (1–2 days). 3D print orders over $25 ship free, and AG Hangar members get free member shipping — 3 shipments a month on Standard or unlimited on Pro.

Question 15

Why does my item say "Ships in 5–7 business days"?

Accepted Answer

Some products in our catalog are sourced through our distributor network rather than stocked on our shelves. These items take about 5–7 business days to ship from our store, and the delivery estimates at checkout already include this time. Items marked "In stock" or "Ready to ship" leave our store within 1–2 business days. If your order mixes both, everything ships together once it's all ready.

Question 16

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only. International shipping is planned for a future update.

Question 17

How is pricing calculated?

Accepted Answer

Price is based on material usage (weight), print time, quality tier multiplier, and quantity. Setup fees apply for small orders but are waived above $25. There is a $15 minimum for orders containing 3D prints (your entire cart total counts toward this minimum). You see a full breakdown before checkout.

Question 18

Do you offer bulk discounts?

Accepted Answer

Yes. 6-10 units: 10% off, 11-25 units: 15% off, 26-50 units: 20% off, 51-100 units: 25% off, 101-250 units: 28% off, 251+ units: 30% off. Discounts apply automatically.

Question 19

Are there rush options?

Accepted Answer

Yes. Expedited (1.5x) and Rush (1.75x) production options are available at checkout. Rush orders are prioritized in our print queue to shorten the production window.

Question 20

What file formats do you accept?

Accepted Answer

.STL and .3MF files up to 100MB. We recommend .3MF as it preserves color and material assignments. .gcode files are not accepted for security reasons.

Question 21

What are the minimum wall thickness requirements?

Accepted Answer

FDM: 1.2mm minimum (2 perimeters). Thinner walls may print but are fragile and prone to failure.

Question 22

What tolerances can I expect?

Accepted Answer

FDM draft: ±0.3mm. Standard: ±0.2mm. Fine: ±0.15mm. Ultra-Fine: ±0.1mm. These are general guidelines — geometry and orientation affect results.

Question 23

My model has errors — can you still print it?

Accepted Answer

Our system analyzes your file for issues like non-manifold edges and inverted normals. Minor issues are often auto-repaired. For significant problems, we'll let you know before printing.

Question 24

What is AG Hangar?

Accepted Answer

AG Hangar is our membership program. Members get free shipping (3 shipments a month on Standard, unlimited on Pro), early access to new products, exclusive discounts, and loyalty point multipliers. Plans start at $9.99/month.

Question 25

Is there a free trial?

Accepted Answer

Yes! AG Hangar includes a 7-day free trial. You can explore all membership benefits risk-free. If you cancel before the trial ends, you won't be charged.

Question 26

How do I cancel my membership?

Accepted Answer

You can cancel anytime from your Account page under the Membership section. Your benefits remain active until the end of your current billing period. There are no cancellation fees.

Question 27

Does free shipping apply to all orders?

Accepted Answer

Member free shipping applies to any order type shipped within the United States — 3D prints, model kits, and accessories — with no minimum order. Standard includes 3 free shipments a month (unused ones roll over, up to 6); Pro is unlimited.

Question 28

What is your return policy?

Accepted Answer

3D printed items are custom-made and cannot be returned unless there is a quality defect. Model kits and accessories can be returned unopened within 30 days of delivery for a full refund.

Question 29

How do I report an issue with my order?

Accepted Answer

Go to your order detail page and click "Report an Issue." Select the reason, describe the problem, and attach photos if possible. Our team reviews every report and will arrange a reprint or refund if the quality doesn't meet our standards.

Question 30

How long do refunds take?

Accepted Answer

Once approved, refunds are processed within 3-5 business days. The refund goes back to your original payment method. You'll receive an email confirmation when the refund is issued.

Question 31

I received the wrong item — what do I do?

Accepted Answer

Report the issue from your order detail page and select "Wrong Item." Include a photo of what you received. We'll ship the correct item right away at no additional cost.

Frequently Asked Questions

Model Kits

Ordering

Materials

Shipping

Pricing

Technical

AG Hangar Membership

Returns & Issues